Give Your Customers a Place to Order Parts on Your Terms

Most additive manufacturing service bureaus take orders the same way they did ten years ago. A customer emails a file. Someone on your team opens it, calculates a price, writes up a quote, sends it back, and waits. If the customer has questions, you go another round.

That process works until it doesn't. It doesn't scale with volume. It doesn't run at night or on weekends. It creates a bottleneck around whoever does the quoting. And it puts your shop's first impression entirely in the hands of an email thread.

Phasio's branded storefront gives your customers a place to upload parts, get an instant price, and place an order without contacting your team — under your brand, on your domain, with your pricing.

GETTING STARTED

Your storefront is hosted on a custom domain you choose with your logo, your colours, and no Phasio branding visible to customers. Setup takes minutes from the manufacturer dashboard, and the storefront can be shared as a direct link or embedded on your existing website.

Customers go through three steps: upload a model in STL, STEP, IGES, or 3MF, set their requirements — technology, material, quantity, finish — and proceed to checkout. Customers without a model file can submit a Custom RFQ to start the conversation.

WHAT CHANGES FROM DAY ONE

Your shop takes orders outside business hours. Once your storefront is live, customers can upload parts and get a price at any time. The quote is built on your pricing logic — your process rates, your materials, your equations — not a generic formula. A standard job that arrives at 11pm gets a price without waking anyone up.

Complex jobs still reach your team, with context. Not every part can be auto-quoted. When a customer submits something outside your standard parameters — unusual geometry, a material combination that needs review, a job flagged by your pricing equation — it routes to your team with the part file and all the customer's specifications already in place. Your team sees exactly what the customer wants and can respond with a manual quote.

Repeat customers order faster. Previous parts are available in the customer's account with their original specifications. Re-ordering is a single click. For customers who run the same jobs regularly, this removes the upload-and-configure step entirely.

Payment works for every type of customer. At checkout, customers can pay by card, submit a purchase order, or use invoice terms if you've configured them for that account. Long-lead jobs can take a deposit at confirmation and the balance on dispatch. The payment method is the customer's choice within the options you've enabled.

"We've seen at least a 50% increase in online sales."
- Sam Gribben, Director at SGD3D

Your brand stays in front throughout. The customer experience — from the first page to the invoice they download — carries your name, not Phasio's. Customers who've placed an order through your storefront have a relationship with your shop, not with a platform.

WHY IT MATTERS

A service bureau that can only take orders during business hours is competing at a disadvantage against one that takes them around the clock. A shop whose customers have to chase a quote by email is competing at a disadvantage against one where the customer gets an answer in seconds.

The storefront doesn't replace your team. It removes the jobs they shouldn't be doing — standard quotes, repeat orders, basic checkout — and routes the jobs that need judgment directly to them with all the information already gathered.

For shops that have historically grown through relationships and word of mouth, the storefront is also the first step toward a scalable inbound channel: a URL you can share, embed, or link to from anywhere that turns a visitor into a paying customer without a salesperson in the loop.